What is VoIP/Internet Voice?

VoIP (voice over internet protocol) allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone.

Back to Top

What Are Some Advantages of Internet Voice?

Because VoIP is digital, it may offer features and services that are not available with a traditional phone. If you have a broadband internet connection, you need not maintain and pay the additional cost for a line just to make telephone calls.

Back to Top

What Are Some disadvantages of Internet Voice?

If you're considering replacing your traditional telephone service with VoIP, there are some possible differences: · Some VoIP services don't work during power outages and the service provider may not offer backup power. · Not all VoIP services connect directly to emergency services through 9-1-1. · VoIP providers may or may not offer directory assistance/white page listings.

Back to Top

Does my Computer Have to be Turned on?

Not if you are making calls with a phone and adaptor or special VoIP phone, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.

Back to Top

Can I Take My Phone Adapter with me When I Travel?

You may be able to use your VoIP service wherever you travel as long as you have a high speed Internet connection available. In that case it would work the same as from your home or business.

Back to Top

Can I use my Computer While I talk on the Phone?

Yes

Back to Top

Can I keep my current phone number when I switch providers?

In most cases the answer is Yes. Some telephone companies refuse to sell us local numbers or make it difficult for you to port your number. That's right, I said YOUR number. In these cases we can file complaints with the FCC Enforcement Bureau and once they resolve the issue with the non-compliant carrier, you can port your number. This does take some time, but most carriers comply rather quickly.

Back to Top

If I have VoIP service, whom can I call?

With WiCarolina's service, you can call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

Back to Top

What Kind of Equipment Do I Need?

A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. You can hook up an inexpensive microphone to your computer and send your voice through a cable modem or connect a phone directly to a telephone adaptor.

Back to Top